SpinBig’s Call Centers Technologies
SpinBig primarily provide solutions to automate customer centric business processes and relieve the pressure on live agents handling consumer calls/messages. We assist in ACD (Automatic Call Distribution) in a typical inbound call center, thus minimizing abandoned calls and provide a callback mechanism to the caller. Similarly voice Logging is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads, or customers on the other. We assist in Voice Logging System also which is designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response), and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution. Our solutions for Virtual meetings & IVRs are based on client's preferences, as Virtual meetings are real-time interactions that take place over the Internet using integrated audio and video, chat tools, and application sharing and IVR system help to direct customers to the right support channel they need. IVR takes inputs in form of pressed phone keys from user and translates them into actions.
We also provide Ticketing Management System to Optimize issue resolution with the our Ticket Management System. Track, prioritize, and resolve customer complaints efficiently. With real-time updates and analytics, ensure seamless coordination between teams and elevate customer satisfaction. And our WhatsApp Solutions, Leverage the power of WhatsApp for customer engagement with our WhatsApp Solutions. Enable two-way communication, send automated messages, and provide real-time support on the world's most popular messaging platform. Ideal for businesses looking to enhance their customer interactions.
We also integrate all this technologies with software, which present a unified browser interface for accessing all connected devices. Unique features present in the product include recording of Analog line, client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, integration of call records with PBX, and a browser-based user interface that enables remote access from any PC on the network.
Call Center IT Technologies solutions
SpinBig is a well known name in call center IT/technologies solution, provide state of the art solutions as we simplifies communication by connecting businesses and customers through our IVR, ACD, Voice Loggers, Cisco Routers/Switches, IGX/MGX, Optical fibre connectivity, Leased Line, Networking for VOIP, data and voice calls, racks, pstn and various other latest Call center Technologies to make the job easier for the Call Centers/BPOs operations. We helps you deliver seamless experience at all touch-points without increasing expenses.
We elevate your customer service with our Automated Call Distribution (ACD) system. Intelligently route calls, auto dial, reduce wait times, and boost agent efficiency for an exceptional customer experience. And while interacting, SpinBig shows insights of the customer to the agent, hence agents can conduct personalized & effective communication. This also eliminates the need for toggling multiple software like chat, WhatsApp, email, social media, etc. to save time. We also connects with all leading CRMs and third-party systems. CRM integration enables agents to retrieve customer information with the call center software, answer queries to enhance customer experience and automate workflow. It also connects to EPBX, LMS, and other legacy systems.
So if your looking for your Call Center/BPO, IT/technology solution under one roof, SpinBig is the name on which you can rely upon.
Automatic Call Recorder
Services we provide, For automatic calls distribution of incoming calls based on specified criteria
Outbound Dialer
Assist you, For outbound calling to contact to the clients/customers
Voice Logger
TO record inbound/outbound calls for quality assurance and compliance
Detailed analytics and reporting
We have a highly skilled and experienced team of infrastructure management experts who can take care of all your needs.
CMS
Software that helps users create, manage, store, and modify their digital content.
IVR with Call Routing
We assist you in affordable IVR software for startups & enterprises
IGX/MGX
legacy multiservice switches used for wide-area network (WAN) connectivity.
Cisco Routers
We make you network routing intelligent, responsive, in integrated network, based on adaptive and agile technologies.
Network Switches, Hub, Routers, Racks Solutions
Meet ever-changing IT demands with our cloud network platform that adapts to your vision.
Leased Lines/IPLCs
Establish high-speed, secure, and reliable data transmission across borders with SpinBig's Digital Communication Solutions.
Integrated Software with Call Center IT Hardware
We provide comprehensive platforms that combine communication tools, call center software, and hardware options.
VoIP Telephony and ACD
We assist BPOS in VoIP (Voice Over Internet Protocol) is the core technology used in modern call centers that allows businesses to make and receive phone calls over the internet instead of using analog landlines And we support in Automatic Call Distribution (ACD) solutions, which is one of the most important technologies in call centers that primarily deal with inbound calls.
Interactive Voice Response (IVR) and Call Queuing
Interactive Voice Response (IVR) is another critical technology for inbound call centers in which we assist you, as IVR systems interact with callers through pre-recorded voice prompts and menu options. Call queuing is another essential call center technology in which we assist you and it help inbound call centers optimize the process of handling incoming calls and improve customer experience when call volumes exceed agent capacity.
Dialers, Reporting and Analytics
Our predictive dialers solutions, initiate multiple calls per agent even before an agent becomes available to take the call. Driven by Artificial Intelligence (AI) and machine learning (ML) algorithms, our predictive dialers solutions are able to predict agent availability based on certain real-time and historical metrics. And our Call center reporting and analytics capabilities of call center solutions enable you to stay on top of your contact center performance.
Call Recording & Real-time Call Monitoring
SpinBig provides, Real-time call monitoring solutions, Technology that allows you to monitor customer-agent conversations by listening in on calls in real time. In addition to reviewing call recordings and agent performance metrics, monitoring callsReal-time call monitoring technology allows you to monitor customer-agent conversations by listening in on calls in real time And our Call recording solutions is a standard call center feature that allows you to record inbound and outbound calls either automatically or on demand.